Lesjöfors Springs America, Inc. in Pittston, PA is looking for a
Customer Service Specialist, Automotive Aftermarket
Summary of Position:
Responsible for providing world class customer service to our customers and ensuring that our Automotive Aftermarket products are delivered according to customer specifications, needs, and timing. Work in partnership with sales, production, and finance, to manage the progress of orders throughout the organization. Responsible to review inventory levels and work with staff in Sweden to ensure consistent flow of product to our US facility. Daily contact with customers. Assist in determining new product needs and updating catalog information.
Essential Functions of the Job:
Maintain a working knowledge of our customers and products.
Daily customer communication and accurate order processing through phone, email, EDI, and websites.
Handle customer inquiries and needs in a professional and timely manner.
Communicate any customer needs to the sales, product development, and warehouse teams, ensuring that customer issues are quickly addressed.
Provide product and other information, such as vehicle applications, stock availability, product pricing, delivery expectations, etc. to customers.
Daily maintenance of ERP system, including generation and/or handling of warehouse and shipping documents, customer invoices, and purchase orders.
Review and discuss with team: capacity, inventory, scheduling, and other potential challenges affecting on-time deliveries.
Collaborate with sales, finance, and warehouse to ensure that product and carrier availability can meet customer needs.
Forecasting and expediting products from Sweden to ensure adequate inventory is on hand in order to meet customer demand.
Coordination of inbound and outbound shipments and freight carriers.
Maintain customer records, sales contracts, price files, and other documentation.
Travel once or twice per year on average to assist with industry trade shows and conferences.
Ideal Candidate will possess the following skills and attributes:
Strong communication, organizational, time management, and problem solving skills.
Highly collaborative with strong interpersonal effectiveness.
Results oriented; driver of change and progress.
Passionate and self-motivated.
Intuitive and detail oriented.
Business acumen: understands cross-functional partnerships and responsibilities.
Executive presence: capable communicator, effective communication across various levels of the organization.
Strong computer skills (working knowledge and experience with Microsoft Office).
Ability to work under demanding time constraints in a dynamic environment.
Lesjöfors Spring America, Inc. offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
About Lesjöfors Springs America, Inc.
Lesjöfors was founded in 1675 and is a market leading spring manufacturer with customers worldwide. Lesjöfors Automotive Division manufactures the world’s largest selection of automotive suspension coil springs, is the market leader in Europe, and is growing in North America. The product offering also includes an extensive range of hood, truck, and tailgate lift support gas springs/struts. Lesjöfors is known for high-quality products, professional service, and excellent availability.